AAT has announced changes to their services during this time of COVID-19 and to help in slowing the process of spreading by closing their office for visitors. However, following services are still open for online services such as :
- Lodge a new application (preferred method of lodgement)
- Submit a document for any case that has already been lodged with the AAT
- Email about your new or existing application
- Send a general enquiry
- Provide feedback including compliments, complaints and suggestions
They have put range of measures in places including to conduct hearings and conferences by video or telephone, or to postpone them where this is not possible. They have also temporarily suspended the issuing of non-urgent summonses.
Their staff remain available to answer telephone and email enquiries, process applications and deliver other services in support of AAT members and Tribunal users.