The Department of Home Affairs offers Status Resolution Service (SRS) to help people who
need assistance in resolving their immigration status. This assistance is only supplementary
to the material that is already available on the Department’s website.
Usually, a Status Resolution Officer may tell you the rules and what is generally required to
obtain a visa but not guide you step by step in terms of what needs to be done to fulfil the
visa criteria. A Status Resolution Officer may be able to assist in:
- addressing any concerns preventing your case resolution;
- providing clear information (information only not migration advice) about your
migration pathway or options to leave Australia; and
- connecting you with the Status Resolution Support Services (SRSS) to provide you
with temporary needs-based support or the Return and Reintegration Assistance
Program service providers to explore your options to leave Australia.
Please know, that the Officer may only help you with the general questions and if there is
any problem with your application. If you are looking for migration advice, eligibility advice or
step by step guidance for your visa application and procedure, it is highly advisable to
contact a Registered Migration Agent.
Status Resolution Support Services Program
The Status Resolution Support Services program provides approved persons with temporary
support if you are unable to support yourself while resolving your immigration status
including financial, accommodation, access to health care, access to education for school
aged children, case worker support, and case management. They focus on status resolution
either through staying in Australia with substantive visa or leaving Australia.
The Department delivers SRSS through contracted service providers which may differ from
State to State. For example, in New South Wales and Australian Capital Territory SRSS is
provided by Life Without Barriers and Settlement Services International.
Return and Reintegration Assistance Program
The Return and Reintegration Assistance Program service is provided by the International
Organization for Migration (IOM) and Homeward Return Program to assist you in returning
home if you are living in Australia on a bridging visa, a temporary visa, without a valid visa or
if your visa has expired.
This service may assist by:
- providing counselling and information to leave Australia;
- arranging any travel documents, including passports;
- helping book your travel return tickets; and
- arranging support upon your arrival in your home country in form of reintegration
assistance, if eligible, including finding work, accessing skills training and education,
starting a small business, and/ or finding rental and accommodation assistance.
If you are seeking migration advice and step by step guidance for a visa application, visa
expiry or visa extension to stay in Australia, Contact Us today or call us on (02) 4626 100 to
speak to one of best migration agents in Sydney who can help you stay lawfully in Australia
or leave lawfully from Australia.