Training Benchmark B – Course Catalogue

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Suggested courses for different industries
Address Customer Needs
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Administrative Support
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Analyse and respond to client health information
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Anger Management
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Apply Knowledge of WHS Legislation in the Workplace
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Apply Quality Systems
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Appreciative Inquiry
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Assertiveness and Self-Confidence
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Attention Management
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Basic Bookkeeping
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Be a More Likeable Boss
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Body Language Basics
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Budgets and Financial Reports
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Build Client Relationships and Business Networks
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Business Acumen
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Business Ethics
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Business Etiquette
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Business Succession Planning
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Business Writing
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Call Center Training
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Change Management
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Civility in the workplace
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Coach others in job skills
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Coaching and Mentoring
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Collaborative Business Writing
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Communication Strategies
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Conflict Resolution
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Control and Order Stock
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Coordinate Implementation of Customer Service Strategies
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Coordinate Merchandise Presentation
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Creating a Great Webinar
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Creative Problem Solving
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Critical Thinking
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Customer Service
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Delivering Constructive Criticism
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Develop a Sales Plan
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Developing a Lunch and Learning
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Developing Corporate Behaviour
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Developing Creativity
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Developing New Managers
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Digital Citizenship Workshop
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Emotional Intelligence
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Employee Motivation
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Employee Onboarding
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Employee Recognition
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Employee Recruitment
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Enhance the customer service experience
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Entrepreneurship
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Event Planning
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Executive and Personal Assistants
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Facilitate Continuous Improvement
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Facilitation Skills
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First Aid and CPR (Face to face only)
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Generation Gaps
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Goal Setting and Getting Things Done
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Handling a Difficult Customer
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Health and Wellness at Work
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Hiring Strategies
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Human Resource Management
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Implement and Monitor WHS Policies, Procedures and Programs to meet Legislative Requirements
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Improving Mindfulness
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Increasing Your Happiness
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Internet Marketing
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Interpersonal Skills
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Job search skills
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Knowledge Management
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Leadership and Influence
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Lean Process and Six Sigma
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Manage Quality Customer Service
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Manager Management
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Managing Workplace Anxiety
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Marketing Basics
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Measuring Results from Training
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Media and Public Relations
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Meeting Management
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Middle Manager
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Millennial Onboarding
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Minimise Loss
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Motivating Your Sales Team
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Negotiation Skills
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Office Politics For Managers
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Organisational Skills
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Organise Dispatch Operations
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Organise Personal Work Priorities and Development
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Organise Receival Operations
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Organise warehouse records operations
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Overcoming Sales Objections
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Participate in Safe Food Handling Procedures
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Performance Management
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Personal Branding
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Personal Productivity
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Prepare and Serve Non-Alcoholic Beverages
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Presentation Skills
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Process Customer Complaints
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Project Management
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Promote Products and Services
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Proposal Writing
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Provide Advice on Australian Destinations
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Provide Advice on Food
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Provide Visitor Information
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Public Speaking
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Recommend Products and Services
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Risk Assessment and Management
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Safety in the workplace
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Sales Fundamentals
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Sell Tourism Products and Services
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Social Intelligence
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Social Learning Workshop
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Social Media in the workplace
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Stress Management
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Supervising Others
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Supply Chain Management
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Talent Management
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Teambuilding for Managers
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Teamwork and Team Building
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Telework and Telecommuting
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Ten Soft Skills You Need
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Time Management
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Trade Show Staff Training
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Train-The-Trainer
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Use Hygienic Practices for Hospitality Service
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Virtual Team Building and Management
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Work-Life Balance
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Workplace Diversity
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Workplace Harassment
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Workplace Violence
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Access 2010 Essentials
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Access 2013 Essentials
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Excel 2010 Essentials
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Excel 2013 Essentials
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Excel 365 Essentials
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InfoPath 2010 Essentials
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Lync 365 Essentials
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OneNote 2010 Essentials
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OneNote 2013 Essentials
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OneNote 365 Essentials
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Outlook 2010 Essentials
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Outlook 2013 Essentials
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Outlook 365 Essentials
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PowerPoint 2010 Essentials
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PowerPoint 2013 Essentials
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PowerPoint 365 Essentials
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Project 2010 Essentials
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Publisher 2010 Essentials
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Publisher 2013 Essentials
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SharePoint 365 Essentials
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SharePoint Designer 2010
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Visio 2010 Essentials
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Windows 7 Essentials
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Windows 8 Essentials
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Word 2010 Essentials
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Word 2013 Essentials
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Word 365 Essentials
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